By Dr. Novadean Watson-Williams | 07/10/2024
What is information technology and what does it mean to most people? Regardless of their generation, most people start their day by waking up to electronic alarms and scrolling the news or their social media sites on their smartphones. Afterwards, they continue their day using smart home devices, computer networks, entertainment systems, automotive technologies, and wearable devices.
Information technology plays a large role in most of what we do in our daily lives, and organizations rely on it to support their business operations. Ashok N. Kamthane and Raj Kamal, both educators in the technology field, note that "Information technology (IT) is the engine used to drive useful information systems. This includes computers, software, Internet/intranet and telecommunication systems. IT provides the means for collecting, storing, encoding, processing, analyzing, transmitting, receiving, and printing information."
Ultimately, information technology is a series of integrated systems. These systems consist of various components:
- Computer software
- Computer hardware components and structures
- Network technologies
- Databases
- Robotics
Artificial intelligence (AI) is another form of information technology that businesses use to design and deploy effective solutions to business problems. AI tools are helpful for various business activities in different fields.
However, different generations hold various views when it comes to data management, communication, and information technology.
Generational Perceptions of Data Management
Information technology involves the use of data management. IBM defines data management as “the practice of ingesting, processing, securing and storing an organization’s electronic data, where it is then utilized for strategic decision-making to improve business outcomes.”
Data is everywhere in our society. Database management software typically collects data on every user who interacts with smartphones, tablets, desktop computers and websites. Every time we use technology, there are organizations that collect, analyze, and store our data.
In 2019, Pew Research Center reported that between 62% and 63% of U.S. adults believe it “is not possible” to experience life without companies and government agencies gathering data on them. By 2023, a similar study found that between 67% and 81% of U.S. adults are concerned, not only about the amount of their data being collected, but also about how it is used.
With the ever-increasing use of data collection and computer systems, there is a growing concern regarding data privacy. Moreover, many technology users simply feel overwhelmed by the enormous amount of information they must sift through.
Many users experience a sense of overload when they are dealing with computer programs. As a result, and they need improved techniques to help them effectively and efficiently use their data.
IBM also notes that “Over the last decade, developments within hybrid cloud, artificial intelligence, the Internet of Things (IoT), and edge computing have led to the exponential growth of big data, creating even more complexity for enterprises to manage.
As a result, a data management discipline within an organization has become an increasing priority as this growth has created significant challenges, such as data silos, security risks, and general bottlenecks to decision-making.”
Various organizational and business systems rely on database management software and computer systems. These technologies help them address big data analytics, data overload, data leakage, and data security.
There are a variety of tools, techniques, and processes involving data, such as:
- Databases
- Data processing
- Data mining
- Data warehouses
- Decision science
- Data analytics and visualization tools
- Business intelligence
- Computer programs
- Data modeling
- Data lakes
- Data storage
- Data integration
- Cloud computing
However, generational groups differ in their perception of data management. These generations can be divided into several groups:
- Traditionalists
- Baby Boomers
- Generation X
- Millennials/Generation Y
- Generation Z
Traditionalists
Traditionalists (born between 1925 – 1945) prefer handling data manually. They are very cautious about using new technologies and practices that deviate from what they are familiar with and trust. Also, they have a high degree of respect for the use of physical devices, established procedures, and long-term practices.
Baby Boomers
Compared to Traditionalists, Baby Boomers (born between 1946 – 1964) are more adaptable to the use of technology. However, they remain cautious about data collection and usage.
According to Tom Morris of British business intelligence company GWI, Baby Boomers value privacy and are concerned about companies and governments using their data for tracking purposes. Ultimately, the Baby Boomer generation embraces data collection, while simultaneously supporting privacy and security practices.
Generation X
Generation X (born between 1965 –1979) are the witnesses of many of the technologies that transitioned our culture from analog to digital. That may explain why they have a more unique attitude towards technology than their predecessors; they have experienced considerable changes in hardware and software systems.
Gen Xers are generally willing to integrate technology into their personal and professional lives, according to Media Culture. Gen Xers typically take an “early adopter” approach to technological concepts, principles, and practices.
Millennials or Generation Y
Millennials or Generation Y (born between 1980 – 1996) have a more relaxed attitude towards technology than prior generations, since they were raised with the use of internet and mobile devices. Millennials tend to be tech-savvy and very quick to adopt technologies for their personal and professional use. They support data-driven decisions but advocate ethical practices regarding data collection and usage.
Generation Z
Generation Z or iGen (born between 1997 – 2012) grew up entirely in the digital age with constant access to the internet, smartphones, and social media. As a result, they are exceptionally comfortable with technology such as cloud computing services and digital platforms.
Since Gen Z are comfortable sharing their personal experiences, they are more open-minded than older generations about data collection and usage. In addition, Gen Z also value using technologies for convenience and personalization.
Generational Perceptions of Communication
Communication is central to the foundation of computer systems. Different computing devices connect and exchange data with one another. As the backbone of every computer system, this communication allows information technologies to collaborate and exchange everything from ideas to processes.
Information technology professionals connect application software, system software, and hardware components to build information systems in a business environment. Nearly every industry uses these systems to support communication efforts.
In fact, modern businesses often rely on information systems and network administration to conduct secure business processes and to personalize customer relationship management. Some organizations may even utilize customized software development to meet their needs of their customers.
IT professionals must select computer hardware, software systems, and programs with communication in mind. Hardware and software compatibility, application programming interfaces (APIs), and user interfaces all influence the exchange of data and instructions.
Traditionalists
Traditionalists recognize that technology fosters more accessible and convenient communication methods, but they value the quality and authenticity of interacting face-to-face. While Traditionalists appreciate the advancement of technology, they continue to value the benefits of conventional forms of communication such as telephone calls.
Baby Boomers
When it comes to Baby Boomers, there are mixed responses to the advancement and use of information technology in respect to communication. Baby Boomers believe in using technology as a tool to enhance communication, but that technology should not completely supplant human interaction. Baby Boomers also prefer speaking either in-person or on phone and tend to rarely use online communication methods.
Generation X
Generation X individuals appreciate the use of communication technologies such as emails, texts, and social media to interact with family and friends, but they still value human interactions. They prefer using communication technologies in an efficient manner.
Millennials
Millennials prefer quick and efficient communication, which has driven the growth of instant-messaging apps and social media. This group tends to prefer technologies that offer real-time responses and user-centric designs, and they also like to use one platform for both their professional and personal lives.
Generation Z
According to Alexa Dagostino of Forbes, Generation Z prefers the convenience of mobile communication technologies. They rely on information technology for real-time interactions and instant gratification.
Dagostino adds, “They expect you to communicate in a personal and relatable way that speaks directly to them, not to some imaginary group of customers as a whole. Loyalty is another trait Gen Z values.
“If you want them to be loyal to your company, you first have to show loyalty to their group. In short, it is safe to say that Gen Z expects you to give before you ask.”
Generation Z also is known to value working, creating content, and sharing ideas using mobile and collaborative technologies.
Generational Perceptions of Information Technology
Traditionalists, Baby Boomers, Generation X, Millennials, and Generation Z all value data management and communication as central components of IT systems.
Traditionalists, though skeptical of new technologies, enjoy the face-to-face interactions technology now affords for processing data and connecting with their loved ones regardless of their skepticism.
Over the years, Baby Boomers have adapted to data management and communication technologies. They will generally embrace new forms of IT, especially when data collection and usage allow for realistic privacy and security measures. Boomers are also comfortable using mobile and digital technologies to stay in touch with family members and friends.
Generation X acknowledges that the digital revolution drove them to embrace the benefits of data management and communication technologies. Still, Gen Xers maintain an appreciation for real-world interactions that inspires a balanced approach to technology usage, as opposed to relying entirely on IT for data management and communication purposes.
Millennials are digital enthusiasts who yearn for connectivity and embrace the blend of data management and communication technologies.
Similarly, Generation Z considers all technologies an integral part of their existence. This generation looks forward to seeing their needs addressed through the advancement of data management and communication technologies. Consequently, a growing number of businesses rely on information technology and professionals who have strong technical skills.
Information Technology Degrees at American Military University
For interested adult learners, American Military University (AMU) offers a range of information technology degrees. Whether you are curious about the tech industry, the role of technology in today’s workplace, or simply desire to improve your knowledge of computer systems, software development, network administration, or cloud computing, pursuing an online IT degree at AMU may be a practical choice.
American Military University offers a wide range of online degrees for bachelor and master’s-level learners interested in the IT field. Students can choose degrees such as from majors that include information technology management, cybersecurity, computer science, computer technology, and data science.
Our classes start monthly and have no set login times. For more information on our IT degrees, visit our program page.
Dr. Novadean Watson-Williams has over 20 years of experience in the information technology field. Dr. Watson-Williams holds an A.A. in computer studies and a B.S. in information systems management from the University of Maryland University College, a B.S. in social science education from the University of South Florida, an M.A. in general counseling from Louisiana Tech University, and a D.B.A. in information systems from Argosy University.
Previously, she published several blog articles on topics such as “Countering Cybersecurity Attacks through Accountability,” “Creating a Personal Brand through Using the Internet,” “Leadership Using Effective Nonverbal Communication,” and “Inspiring Self-Improvement through Technology Education, Collective Intelligence and Soft Skills.” She has also co-published several other articles, including “RFID with Real Implications,” “Artificial Intelligence in Information Security” and “Evolution of Information Security.