General Alfred M. Gray Excellence in Service Award

• Demonstrates a commitment to provide excellent service to students, alumni, faculty and staff; goes above and beyond university standards to be respectful and helpful and ensures that interactions with the above-mentioned parties are exceptional and problems are resolved
• Displays dedication to continuously improving customer satisfaction based on a commitment to learn from past experiences and feedback and to find creative and appropriate solutions to customer problems
• Promotes positive morale through a congenial, supportive attitude and by providing service to others; leads by example and demonstrates effective service interactions with all
• Demonstrates exceptional ability to foster collaboration, communication, and cooperation among colleagues and members of the campus community
• Demonstrates leadership in the university and related communities

Nominations may be made by faculty, staff, students, alumni, and those familiar with the nominee’s work.

• The University Awards Committee reviews submissions
• Top candidates are submitted to the Office of the President for final review and approval
• There may be more than one award winner selected in a calendar year (based on the discretion of the review committee and the President's final approval); however, if no qualified candidates are nominated, the award may not be given

• Award recipients will be honored during Commencement weekend, and should we have an in-person celebration, one-night accommodations and individual travel expenses to attend Commencement will be paid for by the University
• Award recipients receive a crystal trophy
• Award recipients are not required to attend Commencement to accept the award

• 2017: Carolyn Todaro
• 2018: Amanda Wilson
• 2019: Michael Ramlogan
• 2020: Brandon Patton
• 2021: Alyson Kline
• 2022: Lindsey Larson
• 2023: Dr. Lori Woeste
• 2024: Esra Mills
• 2025: Amy Everson