Maintaining One's Contact Information

APUS will use the following methods to communicate with students:

• Email
• Mailing Address
• Personal Email
• MyCampus Email
• Phone (home/mobile)
• Text Message (mobile)
• eCampus Alerts
• Announcements in the classroom
• Notifications via University-sponsored mobile apps
  

While in class, instructors will communicate with students using their MyCampus email address. Students can access their MyCampus email via the Office 365 tool, which is on the home page of all courses. Logging onto MyCampus email requires a username, password, and a second identity verification means via a mobile phone or other phone.

Per the university information security policy, students cannot establish automated rules in their MyCampus account to automatically forward emails to a personal or business account. Students can manually forward single emails.

Students are expected to regularly access, read, and respond as necessary to communications sent by the university. This is to ensure that our offices can communicate with students regarding pending academic actions, document requirements, financial alerts, engagement opportunities, etc. There will be times when the communication students receive is time-sensitive and may require action on their part.

The university uses a student's mailing address, provided during the application process, to determine their location at the time of enrollment.

Students are required to maintain current contact and location information in their student record as long as they are an active student. They may update their contact information via the Edit Profile link in the dropdown next to their name at the top of their eCampus.

Students will receive emailed invitations to share their feedback with us through various surveys about their experiences with the university, their needs as a student, etc. Although students are required to receive the emailed survey invitations, participation in a survey is voluntary. We value and encourage student participation in our surveys, as feedback plays a significant role in our continuous improvement processes. If students have any questions about the survey process, they should contact [email protected].

If a student is disenrolled or has graduated, and does not wish to have APUS contact them again, they may submit a Do Not Contact request by emailing [email protected]. Doing so will remove a student's email addresses from our student record system so that they no longer receive any emails from the university.